Refund policy

Returns & Refunds

You have 30 days after receiving your item to request a return for a refund to your original payment method. No restocking fee applies to eligible returns requested within this period.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached and in its original packaging. You’ll also need a receipt or proof of purchase. If your purchase was recorded under your customer account, we can look it up in our point-of-sale system.

To start a return, contact us at c2cpaddlesports@gmail.com. If your return request is accepted, we’ll provide instructions on how and where to return your item. Items returned without prior approval will not be accepted.

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.

Returns requested after 30 days may be accepted for store credit only and are subject to a $50 restocking fee, deducted from the credit issued. The same condition and proof-of-purchase requirements apply. Approved store credit will be issued as a digital gift card.

For any questions about returns or refunds, contact us at c2cpaddlesports@gmail.com.

Exchanges

Please contact Creek2Coast Paddlesports directly to request an exchange. We’re happy to help you find a suitable replacement. Exchanges are subject to product availability and the eligibility requirements outlined above.

Exceptions & Non-Returnable Items

Clearance items, used gear, and gift cards are final sale and cannot be returned or exchanged for change of mind. This does not affect your rights if an item is defective, damaged, or incorrectly supplied.

Damages & Issues

Please inspect your order when you receive it and contact us promptly at c2cpaddlesports@gmail.com if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Deposits

Products may be reserved or special ordered with a 50% non-refundable deposit. The remaining balance is due upon delivery of the products.

Custom kayak orders are subject to separate deposit and payment terms. Please refer to your invoice for the terms applicable to your order.

Tour Cancellations

We understand that plans can change. To cancel a tour booking, please email c2cpaddlesports@gmail.com. Cancellation notice is calculated from the time we receive your email to the scheduled tour departure.

Estuary & Other Regular Day Tours

• Seven days or more before departure: Refund to your original payment method, less a $50 administration fee per booking.

• At least 48 hours but less than seven days before departure: 50% refund to your original payment method, with no additional administration fee.

• Less than 48 hours before departure, or failure to attend: No refund.

Boat-Supported Sea Kayak Adventures

These tours require advance arrangements with our boat operator and other partners.

• 14 days or more before departure: Refund to your original payment method, less a $50 administration fee per booking.

• At least seven days but less than 14 days before departure: 50% refund to your original payment method, with no additional administration fee.

• Less than seven days before departure, or failure to attend: No refund.

Refilled Spaces & Date Changes

If we successfully refill your cancelled spaces, we will refund the amount recovered for those spaces, up to the amount you paid, less a single $50 administration fee per booking. Any refund already issued will be taken into account. The total administration fee will not exceed $50 per cancelled booking.

Requests to change dates are subject to availability and may be treated as cancellations if we cannot fill your original spaces. Exceptional circumstances will be considered individually.

If Creek2Coast Paddlesports cancels your tour before departure, you may choose an available alternative date or a full refund to your original payment method. No administration fee applies.

Weather & Operator Cancellations

Safety is our first priority. Creek2Coast Paddlesports may change the route, location, or timing of a course or tour to accommodate weather and water conditions.

Rain, cloud cover, or cooler temperatures alone do not necessarily result in cancellation. Our instructors and guides assess conditions and determine whether an activity can proceed safely and appropriately.

If we cancel a course or tour before it begins because of unsafe or unsuitable conditions, insufficient enrolment, or another operational issue, we will provide as much notice as possible. You may choose an available alternative date or a full refund to your original payment method. Store credit is also available if you prefer it. No administration fee applies.

If an activity proceeds and you choose not to attend, the applicable customer cancellation policy applies.

Minimum Guest Numbers

Some tours and courses require a minimum number of guests, as advertised on the booking page. If we cancel your tour or course because this minimum is not reached, you will receive a full refund to your original payment method, with no administration fee. We will notify you as soon as possible and offer an alternative date where available, should you prefer to reschedule.